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Imotek Quality Policy Statement

Overview

Quality Policy Statement

 

Imotek International Ltd is committed to an operating philosophy based on openness in communication, integrity in serving our customers, fairness and concern for our employees and responsibility to the communities within which we operate. Our vision is to exceed customer expectations for quality, safety, sustainability, cost, delivery and value. Additionally, we are dedicated to creating a profitable business culture that is based on the following principles:

 

  • IMOTEK is established as one of the UK’s leading suppliers of equipment and consumable products to the medical industry, we recognise the need for our customer service to be fast, reliable and to achieve the highest standards.

 

  • IMOTEK will ensure that all activities that affect the quality of its products and services are carried out under carefully controlled conditions.

 

  • IMOTEK will ensure that it meets or exceeds all customer and regulatory requirements.

 

  • IMOTEK will monitor and analyse all customer feedback including complaints and use this information to improve its products and services. By seeking feedback from customers Imotek aims to implement a programme of continuous improvement.

 

  • IMOTEK is committed to providing continuous instruction and training to all staff and to review performance regularly in order to promote quality awareness and staff development.
  • IMOTEK is committed to supporting the communities within which we operate.
  • IMOTEK believes in the practice of social responsibility and encourages similar behaviour in our employees and suppliers.
  • IMOTEK supports the conservation of the physical environment and the prevention of pollution at our facilities.
  • IMOTEK proactively complies with all applicable safety, environmental, legal and regulatory requirements. The quality policy provides a framework for setting and reviewing quality objectives at its management review meetings.
  • IMOTEK will ensure that it implements and maintain a Quality Policy that includes a commitment to continual improvement of the quality management system.
  • IMOTEK will make the Quality Policy available on request to interested external parties and distribute it internally throughout the organisation.

 

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