Service & Repairs - Service FAQ's

FAQ's Ultrasound & MRI Service

Q: What do I do if my system isn't working correctly?

A: Contact Imotek on 01487 843193 and speak directly to an engineer, who can provide fast, expert telephone assistance for both routine and emergency situations.


Q: Who do I call when my system needs a routine service?

A: An Imotek engineer will contact you when your next routine service visit is due to schedule a mutually convenient date and time. If you have any questions regarding the visit please call Imotek on 01487 843193.


Q: What are your hours of operation?

A: Our office number, 01487 843193, is available 24 hours a day, and is staffed between 9am and 5pm, Monday - Friday. Calls received outside of normal business hours will be recorded and responded to immediately on the following business day.


Q: Do I need a service contract?

A: Imotek will happily service any Esaote system on a billable basis. If you would like to arrange a service visit and you do not have a contract please call the office to discuss your options. We do recommend service contracts being taken out as it ensures the system will be regularly checked. Service contract customers also benefit from discounts on parts and guaranteed emergency callout within 12 working hours of the fault being reported.


Q: Do you use official parts?

A: Yes, we have full factory support and all of the replacement parts we use are either new or reconditioned by the factory


Q: Could I use another service provider to look after my system?

A: At Imotek we have the only UK team of authorised service engineers fully factory-trained. We use authorised parts from the factory and are regularly trained on new equipment and developments. There are other companies who offer service contracts on a large number of systems including Esaote however we do not recommend using these you cannot guarantee their competency, training or the legitimacy of the replacement parts used.


Q: Why should we service our ultrasound & MRI equipment?

A: Hospitals and Veterinary practices can provide an unsympathetic working environment for equipment. A regular service of equipment can help to reduce the chance of breakdown and prevent little issues becoming potentially larger expensive ones. The chance for us to examine your equipment yearly means that we catch any impending issues early, helping to save you money.

Next day delivery is available on orders placed before 12pm Monday – Friday in most areas. Orders placed on a Saturday and Sunday will be delivered on the following Tuesday. Next day delivery is only available if the items ordered are in stock.

Exclusions from next day delivery include:

  • Off-shore and remote areas*.
  • Items which are not in stock at time of order – These will be despatched as soon as they become available.
  • Next Day delivery is not available on Bank Holiday weekends

Imotek International Ltd use a third party courier for all deliveries. Delivery charges are dependant upon total order weight. UK Only.

Courier for orders over 750g and over £40

1-25 Kgs         £9.00

26-50 Kgs       £17.50

51-75 Kgs       £26.00

75+ Kgs           Price on application

*For off-shore and remote areas including Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands and Scottish Islands, delivery charges are available on request.

All products are subject to availability. Please see our full Terms and Conditions

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Imotek International Ltd, Imotek House, West Newlands Industrial Estate,
Somersham, Huntingdon, Cambridgeshire, England PE28 3FF
Tel: +44 (0)1487 843193
Fax: +44 (0)1487 843030
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