We are here to help.
Whether you need to know what paper your medical printer uses or if you would like to discuss the site requirements for an MRI scanner there will be somebody available to answer your questions.
The office number, 01487 843193, is available 24 hours a day, and is staffed between 9am and 5pm, Monday - Friday. Alternatively questions can be emailed to the relevant department. Calls & emails received outside of normal business hours will be recorded and responded to immediately on the following business day.
Imotek wants to ensure customers who purchase equipment are happy and encourage them to call with any queries they may have. The majority of application questions can be answered over the phone by a member of the equipment sales team. Imotek now offer the option for video calling or Facetime which has proved a useful tool in answering customer questions.
Also available is a video section on the new website, offering basic tutorials for different systems, including “How to Archive”, “Fundamental Ultrasound Controls”, “ECG – How to Reload Paper”. Click here for more information.
As an ongoing commitment to customer care and satisfaction Imotek also offers a “Price Match Promise”; a promise that they will try to match, or beat, any legitimate price for a product that you have seen cheaper elsewhere. Click here for full details.
Fundamental to Imotek after sales care is their service department offering extensive knowledge of equipment and can quickly answer any questions regarding the system to maximise diagnostic performance.
Should you have any problems with your Esaote ultrasound or MRI system, our team of authorised service engineers is ready to help. They understand the technology of our imaging devices, and because they are factory-trained, they are uniquely qualified to solve any service issue and provide peace of mind by ensuring that your system is working within the manufacturer's specification.
Click here for more information on Imotek’s service Department
Quality Control Accreditation
We have been independently assessed and meet the internationally recognized standard BS EN ISO 9001:2008
This accreditation specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet customer requirements and regulatory requirements applicable to medical devices and related services.
As an accredited Sony dealer we receive technical support via a dedicated helpdesk, priority access to new products, and benefit from special offers and promotions that are not available anywhere else, so you always get value-for-money. With regular in-depth training on Sony products, our sales team have the best possible knowledge, expertise and solutions helping you make the right choice for your needs.