Imotek

Service & Repairs - Service FAQ's

FAQ's Workshop Service & Repairs

 

Q: What do I do if my printer/monitor/ECG isn't working correctly?

A: Contact Imotek on 01487 843193 and speak directly to an engineer, who can provide fast, expert telephone assistance for both routine and emergency situations. If necessary we will recommend that the unit is sent in to our workshop for assessment.

 

Q: What happens when I send my unit to you?

A: There is a stringent set of procedures followed when a unit is sent into the workshop for repair:

  1. the unit is inspected and the problems assessed
  2. an estimate of repair is issued
  3. the repair is authorised*
  4. the unit is repaired and fully tested
  5. the unit is returned via courier with a full detail of works completed.

 

Q: *What if I decide not to go ahead with the repair?

A: If the repair is not authorised an inspection fee will apply and we will return the unit to you in its original condition.

 

Q: What happens if the repair cost is not economical?

A: Imotek are an accredited dealer for many leading brands such as Sony so if the cost of repair is greater than a new replacement unit we will recommend and be able to sell you a replacement unit saving you money.

 

Q: Do you use official parts?

A: Yes, we have full factory support and all of the replacement parts we use are either new or reconditioned by the factory.

Next day delivery is available on orders placed before 12pm Monday – Friday in most areas. Orders placed on a Saturday and Sunday will be delivered on the following Tuesday. Next day delivery is only available if the items ordered are in stock.

Exclusions from next day delivery include:

  • Off-shore and remote areas*.
  • Items which are not in stock at time of order – These will be despatched as soon as they become available.
  • Next Day delivery is not available on Bank Holiday weekends

Imotek International Ltd use a third party courier for all deliveries. Delivery charges are dependant upon total order weight. UK Only.

Royal Mail First Class for orders under 750g and under £40

0-750 grams     £3.50

Courier for orders over 750g and over £40

1-25 Kgs         £7.50

26-50 Kgs       £14.00

51-75 Kgs       £20.00

75+ Kgs           Price on application

*For off-shore and remote areas including Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands and Scottish Islands, delivery charges are available on request.

All products are subject to availability. Please see our full Terms and Conditions.

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© Copyright Imotek International Ltd
All Rights Reserved
Imotek International Ltd, Imotek House, West Newlands Industrial Estate,
Somersham, Huntingdon, Cambridgeshire, England PE28 3FF
Tel: +44 (0)1487 843193
Fax: +44 (0)1487 843030
Email: sales@imotek.com
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